Please read this entire agreement. The purchase of Hello Robot, Inc. (“Hello Robot”, “we”, “us” or “our”) products, including robots, components, and accessories (collectively, “Products”) by you, constitutes your agreement to be bound by these Terms & Conditions of Sale (“Terms of Sale”). These Terms of Sale incorporate by reference the terms of any warranty included with a Product.
We reserve the right to change the Terms of Sale at any time by posting or otherwise making available a new version, which changes will apply to any order placed with us for Products (each, an “Order”) made after the new version becomes available. Please review the latest Terms of Sale each time prior to making a purchase. Every time you place an Order with Hello Robot, the Terms of Sale in force at that time will apply to that Order. If you have any questions regarding the Terms of Sale, you can contact Hello Robot at sales@hello-robot.com.
BY PLACING AN ORDER FOR PRODUCTS, YOU ARE ACCEPTING AND AGREEING TO THESE TERMS OF SALE ON BEHALF OF YOURSELF OR THE ENTITY YOU REPRESENT IN CONNECTION WITH THE PURCHASE. YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ACCEPT AND AGREE TO THESE TERMS OF SALE ON BEHALF OF YOURSELF OR THE ENTITY YOU REPRESENT. YOU REPRESENT THAT YOU ARE OF SUFFICIENT LEGAL AGE IN YOUR JURISDICTION OR RESIDENCE TO PURCHASE AND USE PRODUCTS AND TO ENTER INTO THIS AGREEMENT. IF YOU DO NOT AGREE WITH ANY OF THE PROVISIONS OF THESE TERMS OF SALE, YOU MAY NOT PURCHASE THE PRODUCTS.
1.1 Accuracy of Information: We attempt to ensure that information on hello-robot.com (the “Website”) is complete, accurate and current. However, we cannot guarantee that all information on the Website is complete or current.
1.2 Payment: Payment must be made at the time of order unless otherwise agreed by us in advance. You must pay the total purchase price plus shipping and handling, if any, as specified on the emailed invoice and you are responsible for all taxes applicable to your purchase including, without limitation, to any and all sales taxes, value-added taxes, import taxes/customs/duties and any other similar taxes imposed by any governmental entity.
1.3 Shipping and Delivery: Prices for the Products do not include shipping costs. We will provide an estimated arrival or delivery date, but such estimate is not a guarantee. If you refuse a delivery, you are responsible for any loss or damage occasioned by such refusal. Upon return to our warehouse, refused deliveries will be handled as returns in accordance with Section 1.5.
1.4 Regional Availability: The Products available on the Website have been designed, marketed and sold for use by residents of the following markets: the United States, Europe, Canada, Australia, Japan, Korea, Singapore, Taiwan, and China. All safety warnings, information, instructions, packaging, in-box materials, mobile apps, and support services are provided only in English (U.S.). The Products available on the Website are not intended for use outside of these markets and may only be purchased by residents of these markets.
1.5 Returning Purchased Items: We will accept returns of products within 30 days of delivery for deliveries within the 48 contiguous United States of America and within 28 days of delivery for international orders. You are responsible for fees, packaging and any other costs of return shipping. Subject to inspection of the returned Products, all amounts paid will be refunded minus a 10% restocking fee. Please contact us before returning any Product.
2.1 Safety: The Stretch 4 is a potentially dangerous robot. All users must carefully read provided safety guides, including the Stretch Safety Guide (please see the “Getting Started” insert provided with your Product), prior to using the Products. Your safety while using any Product is your own responsibility, including determining whether you have adequate skill and experience. Some illustrative photos may not depict safety precautions or equipment, in order to show the product use more clearly. TO THE MAXIMUM EXTENT PERMITTED BY LAW, HELLO ROBOT INC. DISCLAIMS ALL RESPONSIBILITY FOR ANY DAMAGE, INJURY, OR EXPENSE TO PERSON OR PROPERTY ARISING FROM ANY USE OF A PRODUCT. It is your responsibility to make sure that your activities comply with all applicable laws.
2.2 Technical Support: We encourage you to utilize the Hello Robot online community forum via our Website for initial assistance with technical issues for any Product. Hello Robot support closely monitors the forum and endeavor to address customer questions in the forum without undue delay. If your robot requires service that cannot be handled through the forum, contact us at support@hello-robot.com.
2.3 High Risk Uses: You agree that you will not knowingly purchase Products for usage in connection with any high risk or strict liability activity (including, without limitation, air travel, space travel, firefighting, police operations, vehicle operations, power plant operations or power generation applications, transport management systems, military operations, rescue operations, hospital and medical operations or the like) where such usage could cause or contribute to damage to property or injury to persons.
2.4 Battery Safety and Disposal: Products may include high-capacity lithium-based batteries. These batteries present a risk of fire, explosion, or chemical burn if mistreated.
Damage: If a battery is physically damaged, swelling, or leaking, discontinue use immediately, move it to a non-combustible area, and contact Hello Robot support.
3.1 Mandatory FCC Disclosure: Our robots have not yet been authorized as required by the rules of the Federal Communications Commission. Our robots may not be, offered for resale or lease, or resold or leased, until authorization is obtained.
3.2 Evaluation Kit Designation: Notwithstanding the above, the Hello Robot “Stretch 4” robot (the “Stretch 4”) is offered for sale by Hello Robot exclusively as an Evaluation Kit for professional use in accordance with 47 CFR § 2.803(c)(2)(iv). By purchasing this Product, Buyer represents and warrants that they are a product developer, software developer, or system integrator, and that the Product is being purchased solely for evaluation, research, and development in a non-residential environment.
3.3 Intended Environment: The Stretch 4 is a digital device intended for use in commercial, industrial, or business environments (historically categorized as “Class A” environments). It is an unintentional radiator and is not intended for use by the general public or in residential settings.
3.4 No Compliance Testing: Hello Robot has not subjected the Stretch 4 or its accessories to compliance testing for EMI, EMC, or ESD. Except for the internal, unmodified Intel NUC or NVIDIA Jetson computer (which are FCC-certified intentional radiators), the Product is not certified to meet any specific regulatory requirements.
3.5 Interference & User Responsibility: Per 47 CFR § 15.5, operation is subject to the condition that this device does not cause harmful interference. If the Product causes interference to licensed radio services, the Buyer must stop operation immediately. Buyer assumes all responsibility for the investigation and elimination of any harmful interference resulting from their use of the Product.
4.1 Integrated Hesai LiDAR: You acknowledge that he Product incorporates LiDAR sensors and related technology (collectively, “LiDAR Components”) manufactured or supplied by Hesai Technology Co., Ltd. (“Hesai”).
4.2 DoD 1260H Designation: You acknowledge that as of early 2026, Hesai is included on the U.S. Department of Defense (DoD) list of “Chinese Military Companies” (the “1260H List”).
4.3 Federal Funding Warning: Use of federal funds (e.g., DoD, DOT, or specific federal grants) to procure any Product may be restricted or prohibited under the National Defense Authorization Act (NDAA), including Sections 805, 889, or subsequent iterations. Hello Robot makes no representation that the Product is compliant with federal “Buy American” requirements or specific agency procurement bans regarding Chinese-manufactured LiDAR. It is solely your responsibility to verify that, if applicable, you use of government funds for this purchase is compliant with current federal law.
4.4 Prohibitions on Reverse Engineering: You agree that you will not directly or indirectly,
4.5 Export Control: You agree to comply with all applicable U.S. export control laws and regulations. You represents you are not a “Military End User” and will not use the Product for any “Military End Use” as defined by the U.S. Department of Commerce.
We will not sell your information to a third party. We will not give your information to a third party, unless compelled by law or in the process of providing services to you, such as shipping items, support or warranty-related services, and otherwise as you may agree from time to time. We will avoid sending you advertisements unless you provide express permission for us to do so. For more information on how we handle the personal information that we collect, please see our privacy policy, linked on our Website.
6.1 Scope of Warranty: We warrant that Products will be free from manufacturing defects for a period of one year following the date of delivery to you. We will, at our option, replace, repair or credit you for any Product we confirm is defective.
6.2 Included Services: warranty Services include support email and as needed, troubleshooting video calls with our technical team; Product repair at Hello Robot facilities; replacement of Products or component parts; and return shipping of a repaired Product to you.
6.3 Eligibility and Exclusions: The warranty period begins the day your Product is delivered. Our Product warranty does not apply to failure or damage arising from accident, abuse or use of a Product other than for its intended purpose and in accordance with any applicable Hello Robot documentation. The product warranty expressly excludes: costs of shipping of Products to Hello Robot for repair; cost of replacement of the Product shipping box; cosmetic repair that does not impact the function of the Product; or stolen or lost Products. Any damage caused by improper use, maintenance or operation of the Product will void its warranty.
6.4 Full Robot Refurb: When you purchase a robot from us, we may make available an option to purchase in advance a full refurbishment of the robot in lieu of repair services (a “Full Robot Refurb”). A Full Robot Refurb entitled you to return your robot to us in the event of a defect or malfunction for one full refurbishment during the three (3) year period commencing on the date of delivery of your robot. Purchase of a Full Robot Refurb includes the cost of shipping your malfunctioning unit to us, and of shipping of the Full Robot Refurb to you. We may, in our discretion, provide you with a different or newer robot, in our discretion. A Full Robot Refurb operates as credit that is (except to the extent required by applicable law) non-refundable, non-transferable and cannot be exchanged for fiat currency. Each Full Robot Refurb entitlement expires at the end of the three (3)-year period commencing on the date of purchase.
6.5 Warranty Claim Process: Any warranty claim must be submitted to support@hello-robot.com together with the following required information: the Product’s serial number, a brief description of the problem along with clear evidence of its presence (e.g., photos or videos), and such other information as we may request when processing your claim. We will notify you as soon as reasonably practicable whether the problem is covered by the Product warranty or is subject to out of warranty service.
6.6 Out of Warranty Products: For Products and issues that are out of warranty we will offer repair services on a time and materials basis, and will provide an out-of-warranty estimate to repair the issue. Costs will include: time of technical staff charged at an hourly rate; cost of replacement parts; costs of shipping to and from you. The final cost of repair will be billed to you once we have successfully repaired and returned the robot to you.
6.7 Additional Support Options: Our online technical support services and community forum are available to help you with any Product issues whether or not the issue is not covered under warranty.
7.1 Disclaimer of Warranties: TO THE MAXIMUM EXTENT ALLOWED UNDER APPLICABLE LAW, EXCEPT FOR THE EXPRESS LIMITED WARRANTIES SET FORTH ABOVE, PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND HELLO ROBOT MAKES NO WARRANTIES UNDER THIS AGREEMENT, EXPRESS, IMPLIED, OR STATUTORY, BY OPERATION OF LAW OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY IMPLIED WARRANTIES ARISING OUT OF COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE UNDER OR IN CONNECTION WITH THE PRODUCTS. HELLO ROBOT DOES NOT WARRANT THAT THE PRODUCTS AND CONTENT WILL OPERATE ERROR-FREE, UNINTERRUPTED, OR THAT THEY WILL BE SECURE OR VIRUS-FREE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY HELLO ROBOT, ITS AGENTS OR OTHER REPRESENTATIVES OR EMPLOYEES SHALL IN ANY WAY INCREASE THE SCOPE OF HELLO ROBOT’S WARRANTIES UNDER THIS AGREEMENT. WITHOUT LIMITING THE GENERALITY OF THE FORGOING, HELLO ROBOT AND ITS SUPPLIERS DO NOT MAKE, AND EXPRESSLY DISCLAIM, ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, RELATED TO ANY THIRD PARTY INTELLECTUAL PROPERTY, TECHNOLOGY OR INFORMATION PROVIDED AS PART OF THE PRODUCT OR DOCUMENTATION. IN NO EVENT WILL HELLO ROBOT’S LIABILITY FOR ANY MATTER ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OF SALE OR THE HELLO ROBOT PRODUCTS, WHETHER UNDER ANY CONTRACT, STRICT LIABILITY, TORT (INCLUDING NEGLIGENCE) OR OTHER THEORY, EXCEED THE AMOUNTS PAID OR OWING BY YOU TO HELLO ROBOT.
7.2 Indemnification: You shall be responsible for all Products upon receipt from Hello Robot and you shall be liable for all claims, losses, costs, expenses, and other damages resulting from or arising out of your acts or omissions relating to any Product or breach of these Terms of Sale. You expressly agree to indemnify and hold Hello Robot harmless from any and all loss, costs, liability, expense, and attorneys’ fees arising from your breach of these Terms of Sale or any acts or omissions in connection with the Product. Further, you shall indemnify and hold Hello Robot harmless from and against any and all such claims, losses, costs, expenses, and other damages resulting from or arising out of any failure of yours or your employees, agents, and subcontractors (other than Hello Robot) to comply with any applicable governmental regulations and/or statutes.
8.1 Export Compliance: You hereby acknowledges that the Products are subject to export control and trade sanctions laws and regulations of the United States and other jurisdictions (collectively, “Export Laws”). You agree to comply with all applicable Export Laws and represent and warrant that you will not use, sell, resell, export, re-export, import, dispose of, disclose or otherwise deal with Products, directly or indirectly, to any country, destination or party without first obtaining any required export license or other governmental approval.
8.2 Governing Law & Dispute Resolution: Any dispute, controversy or claim arising out of or relating to these Terms of Sale or to a breach thereof shall be finally resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and Mediation Procedures (“Commercial Rules”), including, if appropriate, the International Commercial Arbitration Supplementary Procedures. The award rendered by the arbitrator will be final and binding on the parties and may be entered and enforced in any court having jurisdiction, and any court where a party or its assets is located (to whose jurisdiction the parties consent for the purposes of enforcing the award). Judgment on the award will be final and non-appealable. There will be a single arbitrator, who will be agreed to by the parties within twenty (20) days of receipt by the respondent of the request for arbitration or in default thereof appointed by the AAA in accordance with its Commercial Rules. The seat or place of arbitration will be Martinez, CA, USA. The expense of the arbitration (including without limitation the award of attorneys’ fees to the prevailing Party) shall be paid as the arbitrator determines.
Notwithstanding anything contained in this Section, you and Hello Robot each has the right to institute judicial proceedings against the other party or anyone acting by, through or under such other party in order to enforce the instituting party’s rights hereunder through reformation of contract, specific performance, injunction or similar equitable relief.
